Training course modules

 1. Service module

     1. The five disciplines of service personnel (seeing, listening, laughing, speaking, moving)

     2. Image courtesy training

     3. Extra opportunity (handling complaints)

     4. Common treatments (restaurants, guest rooms)

     5. Consumer psychology

     6. Restaurant service skills and workflow

     7. Room service skills and workflow

     8. Banquet design

     9. A la carte marketing techniques

     10. Food folklore

     11. Dietary nutrition

2. management module

     1. Daily operation

     2. Sales Supervisor

     3. Business promotion

     4. Business analysis

     5. Cost accounting and control

     6. Customer management

     7. Coaching

     8. Train the trainer

     9. Performance appraisal

     10. marketing

     11. Restaurant Information Technology

3. comprehensive module

     1. Leadership

     2. Team building

     3. Communication skills

     4. Professional manager self-assessment

     5. Successology