Shanghai Change Enterprise Management Consulting Co., Ltd.
Tel:021-64938244,64934915
Fax:021-64934398
Unified national service hotline:400-888-2590
Mobile:18019093972
Mail:690608054@qq.com
URL:www.shchange.com.cn
Shanghai Change Enterprise Management Consulting Co., Ltd.
Tel:021-64938244,64934915
Fax:021-64934398
Unified national service hotline:400-888-2590
Mobile:18019093972
Mail:690608054@qq.com
URL:www.shchange.com.cn
Training course modules
1. Service module
1. The five disciplines of service personnel (seeing, listening, laughing, speaking, moving)
2. Image courtesy training
3. Extra opportunity (handling complaints)
4. Common treatments (restaurants, guest rooms)
5. Consumer psychology
6. Restaurant service skills and workflow
7. Room service skills and workflow
8. Banquet design
9. A la carte marketing techniques
10. Food folklore
11. Dietary nutrition
2. management module
1. Daily operation
2. Sales Supervisor
3. Business promotion
4. Business analysis
5. Cost accounting and control
6. Customer management
7. Coaching
8. Train the trainer
9. Performance appraisal
10. marketing
11. Restaurant Information Technology
3. comprehensive module
1. Leadership
2. Team building
3. Communication skills
4. Professional manager self-assessment
5. Successology
Service Hotline:
400-888-2590