Effective management and communication skills

Release date：2021-05-20 author： click：

Efficient management and communication skills Training content outline for efficient management and communication skills

1. The importance of interpersonal communication

Question 1: "A person who can't flatter can't become a professional manager" is this correct?

Think, ask, answer

Explain: "Sloppy" means upward communication. If a person can't even learn to communicate upward, it is even more impossible to communicate left and right and communicate downward.

Question 2: Is the ability of interpersonal communication important or other abilities important?

Think, ask, answer

Explanation: People with good interpersonal relationships can make work success and personal happiness attainment rate over 85%

85% of the factors for career success are determined by interpersonal relationships, while knowledge and technical experience account for only 15%

2. The meaning of communication and the principle of obstacles

Explain: The meaning of communication:

Ways of communication: down, up, level

Barriers to communication:

16 principles of communication

Case 1: The story of a manager being fired

Discuss cases in groups and send representatives to express their thoughts

3. Interpersonal communication skills

Explanation: The "Tao" of Interpersonal Relations

The "Skills" of Interpersonal Relations

Question 3: Who is the person that a person cares more about?

Think, ask, answer

Explaining: Self and Self-satisfaction

People are more interested in themselves than anything in the world

People want to satisfy themselves through others’ appreciation

4. the know-how of interpersonal communication

Study article 1 "Respect and Appreciate People-The Tips of Interpersonal Communication

Group discussion articles and publications

5. facing the supervisor-how to communicate with the boss

Question 4: Can you say "no" to your boss, how can you say "no" to your boss?

Thinking, asking questions, group discussions, publishing

Explanation: How to say "no" to the boss

Question 5: Does the boss like other people with strong abilities or those with strong communication skills?

Think, ask, answer

Explain: The reason why most bosses like people with strong communication skills

6. Facing colleagues-how to get along with supervisors at the same level

Question 6: Should we take care of the cross-zone between the authority of the department? How to manage?

Thinking, asking questions, group discussions, publishing

Explain: Why should we manage the cross-zone business

How to manage the cross zone

7. Facing subordinates-how to communicate with subordinates

Question 7: How do you communicate with subordinates? What should be paid attention to when communicating?

Think, ask, answer

Explain: Think from the standpoint of the subordinate

You should see the strengths of your subordinates, especially those who are stronger than yourself

You should respect your subordinates, and believe that they will surpass yourself one day

Related labels：FSC认证,FSC森林认证,PEFC认证

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