Professional image and business etiquette

Release date：2021-05-20 author： click：

Course targets

² To enable students to establish the concept that business etiquette is the added value of competitive advantage

² Understand the importance of the evaluation of "me" in determining the company's image

² Create a unified external image of the company

² Understand the true meaning of interpersonal relationship and how to quickly establish affinity

² Learn to reflect your professionalism from written etiquette

² Enlighten students to consciously cultivate personal cultivation and improve their personal qualities.

Executive summary

Article 1 Personal Image

Chapter 1 Maintain a good appearance

1. Men's Dress Etiquette

(1) Choice of suit

(2) The choice and matching of suits (the choice of shirts, ties, shoes and socks, briefcases)

2. Ladies' dress etiquette

(1) Issues that should be paid attention to when choosing a skirt

(2) The matching of skirts (the choice and requirements of shirts, underwear, petticoats, footwear)

3. Etiquette in uniform

(1) Selection and production requirements of uniforms

(2) Requirements for uniforms

4.the etiquette of wearing jewelry

(1) Selection of jewelry and requirements for wearing

(2) Selection of watches and pens and matters needing attention

Chapter 2 Maintain a professional manner

1. Standards of standing posture and attention issues

2. the taboo of hand posture, the difference of international hand posture

3. Standards for the use of eyes and attention to problems, etc.

4. Appropriate behavior in business activities

5. Discussion on professional quality

Chapter 2 Professional Performance

Chapter One Workplace Etiquette

1. get off work Etiquette

2. Reception etiquette

3. visit etiquette

4. reporting work etiquette

5. listen to the report etiquette

Chapter 2 Social Etiquette

1. Introduction Etiquette

2. the etiquette of shaking hands

3. the etiquette of exchanging business cards

4. the etiquette of traveling and taking transportation

5. gift etiquette

Chapter 3 Business Etiquette

1. Etiquette for VIP guests from other places

2. Etiquette to cancel or postpone the event

3. Etiquette to invite guests

4. the etiquette of accepting invitations

Chapter 4 Customer Service Etiquette

1. Language and voice skills that meet etiquette standards

2. Establish a harmonious relationship with customers

3. Focus on customer needs

4. treat each other with courtesy-deal with difficult customers

5. Improve internal customer service

Chapter 5 Business Telephone Etiquette

1. Basic etiquette for telephone communication

2. Etiquette for answering the phone

3. Etiquette for making calls

4. Avoid common disrespectful behaviors in telephone communication

Chapter 6 Business Writing Etiquette

1. Written requirements for business letters

2. Fax ---- to convey the company's image and information

3. The written etiquette of the invitation letter

4. Written etiquette of the negotiation letter

5. Writing etiquette of other official business letters (recommendation letter, appointment letter, celebration letter, thank you letter, etc.)

Related labels：FSC认证,FSC森林认证,PEFC认证

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